Shipping & Taxes
We do our best to ship as fast as we can - generally within 24-96 hours - but when we are experiencing high volume or a product is back-ordered, shipping might take longer. We also do our best to keep you in the loop and let you know by e-mail or phone about any delays that may occur.
European Shipping, Handling, and Taxes
Our warehouse is located in Genk, Belgium, in a location that is closed to many of our most active markets. As a result, shipping fees are as low as 5.99 € in the Netherlands and Belgium with Post NL. We also ship with GLS, BPost, etc. The shipping fees vary depending on the size of the parcel and the destination.
We are obligated to include a 21% VAT with your purchase if the destination is the European Union. If you live in Switzerland, Norway or any other European country that is not part of the EU, then no tax will be charged if your parcel is shipped to your home. If you are a wholesale customer and wish not to be charged VAT, please fill up your cart without paying and send us an email to ask us to deduct the VAT. We will send you a separate invoice without VAT and confirm your order in your shopping cart.
Shipping Outside of Europe
We welcome orders from all over the world and can ship pretty much anywhere. Your shipping rate will be determined automatically based on your destination of your order.
If you live in Canada or the United States, you should order from our North American warehouse at www.LifeWithoutPlastic.com for better shipping rates. For international orders - outside Canada and the United States - we must charge actual shipping and handling rates.
Please note that our automatic calculation system may give out the wrong calculation. If we feel that the shipping rate you are paying is so low that we could not even cover our costs, we reserve the right to cancel your order and ask you to pay the actual shipping cost. We would contact you by email if this is the case.
The shipping time is usually 7-20 days for most countries in the world.
Please do not hesitate to contact us if you have any questions about international orders.
Customs, Duties and Import Taxes
Please note that all orders shipped within the European Union are not subject to customs duties, brokerage fees or other cross border-related charges.
Life Without Plastic is not responsible for any customs, duty, import or domestic charges (e.g., VAT) on orders being shipped outside of the European Union. Charges (if any) are determined by customs officials once the shipment has arrived in the country to which it is being shipped. This process may delay delivery of your order, and is beyond our control. If you have questions or concerns about such charges, please contact the customs agency of your country to inquire on regulations and costs. Please note that we must indicate the actual sale value of the merchandise on the customs form and cannot mark a lower value to save on import duties.
Non-Plastic & Recycled Packaging
All materials used to pack your order are made of non-plastic packing materials - paper, cellulose, cornstarch. There may be some plastic in the packaging of a particular product, and this is because it was packaged that way by the manufacturer. We work closely with our manufacturers to decrease and eliminate all plastic packaging. This is an ongoing task.
In keeping with our mission to help clean up the planet and minimize waste however possible, we reuse boxes and packing materials that come into our warehouse. Some of these materials may have residual plastic on them, or we may reuse plastic packing materials we receive. We encourage you to reuse packing materials as well.
New boxes and mailing envelopes we use are made of recycled material. Our packing materials are primarily paper-based, including the tape (we sometimes use cellulose tape where a clear tape is required). We also sometimes use cornstarch peanuts which are reusable and compostable, but not recyclable. While we strive to use packing materials that are 100% recycled, this is not always possible, in which case we use the highest recycled content available at the time of shipment.
We encourage you to give the packing materials another life by reusing them for your own packing needs, or as a last resort, recycling them.
Orders Shipped to the Wrong Address
If your order is returned to us because the address you gave us is wrong, we will contact you in order to get your new address. We will then require that you pay the full cost of shipping the products to you at the correct address.
In trying to keep our prices low for your benefit, we cannot afford to pay shipping fees twice. The prices you pay for shipping are generally already significantly lower than our actual shipping and handling costs.
Please ensure you double-check your address when checking out. Thank you for understanding.